FAQs

Where are your products made/ where do you source them from?
Most of our gold jewellery is designed and manufactured in our workshop. Other products are sourced from within the UK and some are sourced worldwide.

Do you ship internationally?

Yes, we do.

Is payment on your website secure?

Absolutely. We take great care to ensure that all transactions are secure as does Paypal.

If I place an order today, when can I expect to receive my order?

If you are in the UK you can expect your order to arrive within 5 working days.
Worldwide deliveries may take up to 2 weeks.

Are receipts sent with purchases?
Yes.

Can I have my order sent to a different delivery address?

Yes, type in the delivery address at the checkout.

How will I know you’ve received my order?
Paypal will automatiaccly send you a receipt of payment. In addition to this we will email when your order has been dispatched.

How will I know my order has been sent?
We will email when your order has been dispatched.

Can I contact you by telephone?
Yes. Our phone number is 01786 446600. Please note that our shop opening times are Monday to Saturday from 9am to 5pm.

Can I return a product, exchange or get a refund? / What is your policy regarding returns and refunds?
Yes please see our Terms & Conditions for detailed information.

How long do I have to return a purchased an item from your website?
You have 14 days from receipt of purchase to return goods to us. Non returnable items include all piercing jewellery, such as earrings.

How long will it take to receive a refund?

What address do I send an item back to?
AhDors Gold & Gifts, 56 Upper Craigs, Stirling, Scotland, FK8 2DS.

How can I find out about new products and promotions?
Join our mailing list by adding your email address on the home page and we will send you updates.

What is the last delivery day before Christmas?



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